Privacy Policy

Effective date: 12/12/2025

This Privacy Policy explains how BankPDFs.com (“Company”, “we”, “our”, “us”) collects, uses, and protects information when you visit our website or use our PDF conversion services. By using our website or services, you agree to the practices described in this Policy.

Plain English: We use your uploaded files only to convert them. We don’t sell your personal data. We keep files only as long as needed to provide the service and operate the business safely.

1. Information We Collect

1.1 Information You Provide Directly

We may collect information you provide, including:

  • Contact details, such as your name and email address (for support, receipts, and account access if enabled);
  • Account information, if you create an account (such as login identifiers and preferences);
  • Files you upload for conversion (for example: bank statement PDFs) and the converted output you generate (CSV/XLS/XLSX);
  • Any other information you choose to provide in forms, support emails, or messages.

1.2 Payment Information

We use third-party payment processors, such as Stripe, to handle payments. When you make a purchase, your payment card details are processed directly by the payment processor. We do not store your full credit card number on our servers.

We may receive limited payment-related information from Stripe (or similar providers), such as transaction ID, payment status, card type, and last four digits, for recordkeeping and customer support.

1.3 Automatically Collected Information

When you visit our website, we may automatically collect certain device and usage information, such as:

  • IP address;
  • Browser type and version;
  • Device and operating system;
  • Pages you view and time spent on them;
  • Referring/exit pages;
  • Date and time of your visit.

We may use cookies and similar technologies to help operate the site, remember preferences, improve performance, and understand usage trends.

2. How We Use Your Information

We use the information we collect for purposes including:

  • Providing the service (uploading, converting, and delivering your files);
  • Improving conversion accuracy, performance, and product features;
  • Processing payments and sending receipts or transaction confirmations;
  • Providing customer support and responding to requests;
  • Detecting, preventing, and responding to fraud, abuse, and security incidents;
  • Maintaining and improving the security and reliability of our website and systems;
  • Complying with legal obligations and enforcing our terms.

3. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service providers who help us operate the website and infrastructure (hosting, storage, email delivery, analytics);
  • Payment processors such as Stripe for payment processing and fraud prevention;
  • Professional advisors (lawyers/accountants) as needed for our business;
  • Authorities if required by law or to protect rights, safety, and security.

We require vendors who handle personal information to use appropriate safeguards and to process data only for the services they provide to us.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Remember your preferences and settings;
  • Understand how visitors use our website;
  • Improve site performance and user experience;
  • Support security and fraud prevention.

You can configure your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of the site may not function properly.

5. Data Security

We use commercially reasonable security measures to protect information, including encryption in transit (HTTPS) and access controls. However, no system is 100% secure, and we cannot guarantee absolute security.

If you believe the security of your data has been compromised, contact us at support@bankpdfs.com.

6. Data Retention

We retain information for as long as reasonably necessary to:

  • Provide the service you requested (including processing conversions and delivering downloads);
  • Maintain business records (such as payments and invoices);
  • Detect and prevent abuse and troubleshoot issues;
  • Comply with legal obligations and enforce our agreements.

Uploads and converted files may be stored temporarily and deleted after a period of time consistent with how the service operates (for example, automatic cleanup). If you need a deletion request handled sooner, contact us.

7. Your Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information, such as the right to:

  • Access the personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of your information, subject to legal or contractual obligations;
  • Limit or object to certain types of processing;
  • Request a copy of certain information in a portable format.

To exercise these rights (if applicable), contact us at support@bankpdfs.com. We may need to verify your identity before fulfilling your request.

8. Children’s Privacy

Our website and services are intended for use by adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can delete it.

9. Third-Party Websites

Our website may contain links to third-party sites we do not control. This Privacy Policy does not apply to those websites. We encourage you to review their privacy policies.

10. International Users

BankPDFs.com is operated from the United States. If you access the site from outside the U.S., you understand your information may be transferred to, stored, and processed in the U.S. or other locations where our service providers operate, which may have different data protection laws than your jurisdiction.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Your continued use of the website or services after changes are posted signifies acceptance of the updated Policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: support@bankpdfs.com

This Privacy Policy is provided for general informational purposes only and does not constitute legal advice. You may wish to consult an attorney to ensure this Policy meets your specific obligations.