Privacy Policy

Effective date: 12/12/2025

This Privacy Policy explains how BankPDFs.com ("Company", "we", "our", "us") collects, uses, and protects information when you visit our website or use our services.

Plain English: We use uploaded files only to provide the conversion service. We do not sell your personal data, and we keep files only as long as reasonably needed to operate the service safely.

1. Information We Collect

1.1 Information You Provide

We may collect information you provide, such as:

  • your name and email address;
  • account information, if accounts are available;
  • files you upload for conversion and the generated output; and
  • other information you choose to provide in forms, emails, or support messages.

1.2 Payment Information

Payments are handled by third-party processors such as Stripe. We do not store your full credit card number. We may receive limited payment-related details, such as transaction ID, payment status, card type, and the last four digits.

1.3 Automatically Collected Information

We may automatically collect certain device and usage data, such as:

  • IP address;
  • browser type and version;
  • device and operating system;
  • pages viewed and time spent on them;
  • referring or exit pages; and
  • date and time of access.

We may also use cookies and similar technologies to operate the site, remember preferences, improve performance, and understand usage.

2. How We Use Information

We may use information we collect to:

  • provide the service, including upload, conversion, and delivery;
  • improve product quality, performance, and features;
  • process payments and send receipts or confirmations;
  • provide support and respond to requests;
  • detect fraud, abuse, or security incidents; and
  • comply with legal obligations and enforce our terms.

3. How We Share Information

We do not sell your personal information. We may share information with:

  • service providers that help us operate the website or infrastructure;
  • payment processors such as Stripe;
  • professional advisors when needed for business operations; and
  • authorities when required by law or reasonably necessary for safety, rights, or security.

4. Cookies and Tracking

We may use cookies and similar technologies to:

  • remember preferences and settings;
  • understand site usage;
  • improve performance and user experience; and
  • support security and fraud prevention.

You can adjust your browser settings to refuse cookies, but some parts of the website may not work properly if you do.

5. Data Security

We use commercially reasonable safeguards, including HTTPS and access controls, to protect information. However, no system is completely secure, and we cannot guarantee absolute security.

If you believe your data has been compromised, contact us at support@bankpdfs.com.

6. Data Retention

We retain information for as long as reasonably necessary to:

  • provide the requested service;
  • maintain payment and business records;
  • detect abuse and troubleshoot issues; and
  • comply with legal obligations and enforce agreements.

Uploaded files and converted output may be stored temporarily and automatically deleted according to how the service operates. If you need a deletion request handled sooner, contact us.

7. Your Rights and Choices

Depending on where you live, you may have rights to:

  • access personal information we hold about you;
  • request correction of inaccurate information;
  • request deletion, subject to legal or contractual limits;
  • object to or limit certain processing; and
  • request a portable copy of certain information.

To exercise these rights, contact support@bankpdfs.com. We may need to verify your identity first.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can delete it.

9. Third-Party Websites

Our website may link to third-party sites that we do not control. This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies separately.

10. International Users

BankPDFs.com operates from the United States. If you use the service from outside the U.S., your information may be transferred to, stored in, and processed in the U.S. or other places where our providers operate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date above. Continued use of the website or services after changes are posted means you accept the updated Policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at support@bankpdfs.com.

This Privacy Policy is provided for general informational purposes only and does not constitute legal advice. You may wish to consult an attorney to ensure this Policy meets your specific obligations.